Tracking Your Order
Once your order has been processed and is ready to ship, we will send you a shipping confirmation email that includes a tracking number. You can use this number to check the latest updates on your shipment’s location directly on our tracking page. This feature ensures you have all the necessary details to follow your order from dispatch to delivery.
Delivery Times
Our estimated delivery time (EDT) consists of fulfilment time plus shipping time. Generally, order fulfilment takes 2–5 business days, followed by shipping. Please note that the delivery estimate is just that—an estimate, not a guarantee. Delays may occur due to factors like print or embroidery issues, product availability, or shipping disruptions.
Shipping to PO Boxes
For shipments addressed to PO Boxes, please note that only national postal operators like the US Postal Service or Canada Post can deliver such orders. Due to size constraints, some items, including framed posters and bulkier shipments, must be sent via commercial carriers like FedEx, which do not deliver to PO Boxes.
If Your Order Is Delayed
If your package has not arrived by the estimated delivery date, we recommend waiting a few additional days as delays can happen due to unforeseen circumstances. If there’s still no sign of your package, contact the carrier for more information. You can also reach out to our customer support at support@printful.com for assistance.
Lost or Undelivered Orders
If tracking information confirms that an order was delivered but you haven’t received it, we recommend checking around your property or with neighbours in case the delivery was left in an unexpected location. If the package remains missing, it will be your responsibility to file a claim with the carrier or to reorder the item.
For lost orders (where tracking does not show delivery), report the issue to us within 30 days after the estimated delivery date. We will cover the costs of reprinting and reshipping the replacement order.
Incorrect Address
If an incorrect delivery address was provided, it can be changed as long as the order has not been shipped. However, once an item is on its way, we cannot alter the address. If the package cannot be delivered due to address errors and is returned to us, you will be responsible for the cost of reshipping the item.
Damaged Items
If your order arrives damaged, please send us a photograph of the damaged goods with the entire item visible at support@printful.com. We will assess the situation and contact you to arrange a suitable solution, including a replacement if necessary.
Items Shipped Separately
Please be aware that certain items like hats, backpacks, drinkware, and large prints may ship separately to ensure their protection during transit. This means items from the same order may arrive at different times.
Returns
For information regarding returns, please refer to our Product Returns page.
Contact Us
If you have any questions or need further assistance regarding your order, please do not hesitate to contact us at support@printful.com. We are here to help!